Return-Exchange & Refunds

Online Store Returns Policy
Pack the item that you wish to return along with the sales invoice and proceed to any Penshoppe store nationwide.  Click this to see the list of Forme st...
Wed, Aug 10, 2022 at 3:48 PM
What If the Item I Want For Exchange is Out of Stock (exchange due to size only)?
If the same item is not available, you don’t have to worry as you can choose any item inside the store. If the new item (different from what was origina...
Thu, Apr 7, 2022 at 1:00 PM
Can I Exchange Gifts Given To Me?
If you receive a gift item from our online store and want to have it exchanged for a different size/color/style, you have the option to do so following our ...
Thu, Apr 7, 2022 at 1:43 PM
How Can I Process an Exchange If I lost my Online Store Receipt?
If you need to process a return-exchange transaction and you've lost your online store receipt, please reach out to us with the following information. ...
Thu, Apr 7, 2022 at 1:44 PM
Does Your Warehouse Accept Returns?
No, our warehouse does not accept returns from customers but our physical stores do. If you'll send an item to our warehouse, we will send it back to y...
Wed, Aug 10, 2022 at 2:42 PM
Damaged/Incorrect Item Received
If in case you received damaged or incorrect item, please reach out to us immediately with the following information so we can investigate what happened....
Wed, Aug 10, 2022 at 2:43 PM